Player meauchaussee1 posted a message on 29/09 14:20 on the MadWin Forum: gift cancellation. Answer him on MadWin and exchange with other players

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Subject :gift cancellation
meauchaussee1  
Member
Number of Messages: 1
29/09/2009 14:20:28

Here, I ordered a gift by mistake because I couldn't validate the queues, I thought I could validate in this way, I didn't realize that I ordered!!!within 10 minutes, so I cancelled this unwanted order!!!so I couldn't be faster!!this morning, so two days later I was told that it's impossible because this gift was sent.............on 29!!!!you will understand my anger, because I intended these madpoints to acquire a much more interesting gift!!!!I wanted to pass on this message cer this is really intolerable on behalf of this site which enjoys a beautiful reputation, but here, I guarantee you, they really disappoint me!I hope they will reconsider their decision!especially that this false manipulation would not have happened if the site had worked correctly last Sunday!!! I repeat it, who cares??

webmaster  
Director
Number of Messages: 3421
29/09/2009 15:49:41

Hello πŸ™‹

as much I can understand your disappointment of not being able to cancel your order in time, as much I am surprised by your anger, it is the first time that we reproach to send a gift too fast!

It turns out that you ordered your gift Sunday. As we do as much as possible for the gifts ordered in store, we proceeded to its sending the next morning, even before the Customer Service could process your message, we could not do anything else from a "logistics" point of view.

We are very sincerely sorry that you could not cancel this gift on time but again, we did what all our players want, and what makes us famous, as you point out: send your gift to the most quickly to satisfy you.

As for the fact that the Customer Service could not answer you in time, it is quite simply that our account managers, based in France, are like everyone at rest (well deserved) on weekends!

Once again with all our understanding, we hope that you will be happy to receive your gift!

The Web'

diapositif  
Top poster
Number of Messages: 726
06/10/2009 18:00:38

Of course it is a shame to receive a gift ordered by mistake, I understand you, but I think we must be careful when confirming the request.

Sorry for you ! πŸ™

I offer you this ad to soften your disappointment.

πŸ™‹


claude3705  
Member
Number of Messages: 51
07/10/2009 00:02:20

WebMaster wrote:
Hello πŸ™‹

as much I can understand your disappointment of not being able to cancel your order in time, as much I am surprised by your anger, it is the first time that we reproach to send a gift too fast!

It turns out that you ordered your gift Sunday. As we do as much as possible for the gifts ordered in store, we proceeded to its sending the next morning, even before the Customer Service could process your message, we could not do anything else from a point of view

customer service based in France, I say bravo madwinπŸ™y): πŸ™y): πŸ™y):

Madeinpat  
Member
Number of Messages: 51
14/10/2009 20:26:55

It is true that it is a pity, but it was necessary to pay attention, I salute the speed of Madwin sent the gifts !! I really appreciate receiving my gifts just 1 week after asking!

hat and thank you for the speed.

When to you, sorry about this mistake

keepsake  
Member
Number of Messages: 13
17/10/2009 00:30:42

I am from Canada and it took 1 month and a half before receiving my gifts..I do not understand pk c so long but good ..



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