The forum is not the appendix of the customer services, contact them they will give you a personal answer that we other players do not always know. To receive your gifts as soon as possible, check that your coordinates have been recorded correctly
I won a sponsorship gift and I can not do anything about it (the status is empty, I can not bother them for points) and that for almost 2 weeks. It seems that we have to wait for Madwin to validate them 🤪 Someone has already met this situation and know if it will be long, the customer service is not very talkative on the question?
Ben me I do not understand why my godfather did not receive the same lot as me as it is indicated on the site since it was my first gift and well respected the 3 rules that I was told in response to my question 😔